Shipping Policy

At Myekashmir Travels, we are dedicated to delivering authentic Kashmiri products directly to your doorstep. Please review our Shipping and Return Policy for a smooth shopping experience.

RETURNS

If you would like to return a product (excluding custom-made items), please contact us within 1 day of receiving your order. You can reach us on our official Facebook or Instagram page, or via:

Terms & Conditions for Return:

  • Refunds will be issued directly to your original payment method once the return is processed.
  • Products must be returned to us within 1 day from the date of delivery.
  • Returned items should be unused, unworn, unwashed, and undamaged.
  • All returns must include original tags, packaging materials, courier receipts, invoices, and any other accompanying documents.
  • We will not accept damaged or soiled items for return.
  • Myekashmir Travels is not responsible for any damage that occurs during return transit.
  • Goods once sold can only be returned if they meet our terms and conditions.
  • If you wish to exchange a product for an alternative item, return the product for a refund and place a new order. Original shipping charges are non-refundable, and the return shipping cost will be the customer’s responsibility.

DAMAGED/DEFECTIVE/WRONG PRODUCTS

Please verify the products and quantities upon delivery. If you find any discrepancies or damage to the package, please leave a remark with the delivery service provider.

If you receive a product with a manufacturing defect or the wrong item:

  • Contact us within 24 hours at +91 95961 55652 (WhatsApp) or myekashmir@gmail.com.
  • Provide detailed information regarding the defect or issue with the product.
  • Our team will verify the defect and, if approved, arrange a replacement. We will cover the shipping costs for the return and replacement.
  • If a replacement is unavailable, a refund will be issued.

CANCELLATION

Orders cannot be canceled once they are processed. However, if a cancellation request is made before processing, a refund will be issued to the original payment method.